Securus Technologies is a company that has been at the forefront of technology for quite some time. Being over 30 years old, the company has served thousands of correctional facilities and other agencies. The company is best known for their services in telecommunications. Securus provides calling, video chat, messaging, voicemail, commissary services and much more. Serving over 1.2 million inmates, the company continues to grow exponentially.
To stay ahead of the game, one of the primary focuses of Securus Technologies is to implement innovative products into the facilities they serve. An example of this can be the acquisition of several technology companies throughout the years. JPay and GovPayNet are the most recent companies to join Securus Technologies. JPay has developed technology, such as wireless containment systems to keep everyone involved in the correctional process safer. This technology cuts off the use of contraband phones in the facilities. Tablets for inmates is also a new initiative that is helping them learn while serving their sentence(s), to gain an advantage when returning to the employment market.
GovPayNet processes millions of payments for many governmental agencies. The company is excited to work with Securus Technologies and JPay. Having the ability to be a complete financial services provider gives Securus a huge advantage in the market. This is important because the contracts awarded for service providers are based on bids.
Securus has also recently improved their customer service initiatives. The company has been able to resolve nearly all calls with only one contact required. Customer satisfaction has also increased to well over 95 percent. This is a great accomplishment for any company, and especially for the type of business Securus is in. The Better Business Bureau has also recognized the company with an “A+” rating, along with its accreditation. Going above and beyond the call of duty, Securus Technologies continues to provide services that matter to everyone they serve.