Securus Technologies, Continuing to Please with Services that Matter

Securus Technologies is a company that has been at the forefront of technology for quite some time. Being over 30 years old, the company has served thousands of correctional facilities and other agencies. The company is best known for their services in telecommunications. Securus provides calling, video chat, messaging, voicemail, commissary services and much more. Serving over 1.2 million inmates, the company continues to grow exponentially.

 

To stay ahead of the game, one of the primary focuses of Securus Technologies is to implement innovative products into the facilities they serve. An example of this can be the acquisition of several technology companies throughout the years. JPay and GovPayNet are the most recent companies to join Securus Technologies. JPay has developed technology, such as wireless containment systems to keep everyone involved in the correctional process safer. This technology cuts off the use of contraband phones in the facilities. Tablets for inmates is also a new initiative that is helping them learn while serving their sentence(s), to gain an advantage when returning to the employment market.

 

GovPayNet processes millions of payments for many governmental agencies. The company is excited to work with Securus Technologies and JPay. Having the ability to be a complete financial services provider gives Securus a huge advantage in the market. This is important because the contracts awarded for service providers are based on bids.

 

Securus has also recently improved their customer service initiatives. The company has been able to resolve nearly all calls with only one contact required. Customer satisfaction has also increased to well over 95 percent. This is a great accomplishment for any company, and especially for the type of business Securus is in. The Better Business Bureau has also recognized the company with an “A+” rating, along with its accreditation. Going above and beyond the call of duty, Securus Technologies continues to provide services that matter to everyone they serve.

 

Securus Technologies Puts Power in Customer’s Hands

Whenever customers think of an organization changing the world, do they think of a corporation or do you think of a non-profit? A recent study by Gallup polls shows that 9 to 1 of Americans think that non-profits have a greater impact on the world. But what if I told you that a new philosophy known as social entrepreneurship is making waves in the corporate world and at its core, it teaches that a product is not just about making money but about ending the social evils that are around us? Would that sway you into believing that corporations also have a role to play in making this world a better place?

 

Securus Technologies has listened to their customers and have fully embraced the idea of social entrepreneurship. In line with that philosophy, they have created products that are meant to drastically reduce the leading cause of deaths for inmates in correctional facilities, inmate on inmate crime.

 

Over the past decade, deaths related to inmate on inmate crime have skyrocketed. Securus Technologies discovered from customers that the reason for this was the accessibility of contraband cell phones among inmates.

 

Inmates use contraband cell phones to call, text or Facebook message plans to harm other inmates to one another. This allows them to coordinate attacks. Securus Technologies helped customers by creating products that targeted these uses of contraband cell phones.

 

Securus Technologies created one product known as “Cell Defenders” which has decreased inmate on inmate crime by at least 25% in correctional facilities that use it. The product allows customers to detect and locate contraband cell phones on their premises. Securus Technologies also created “Wireless Containment Solutions” which stops phones from going online and using social media to plan crimes. Securus Technologies has succeeded in their mission of reducing needless inmate deaths.

 

The Public Loves Securus Technologies

The public has found that Securus Technologies is doing such a great job in the safety field that they are the leader in the industry. The company is inviting them to see what they do at their business office in Dallas, TX, where they can take a tour and enjoy a presentation while they are visiting. It is also a time that they can ask questions about the latest technologies the company is working, what they will be used for, and how important they are to the country and world.

 

They have created the Wireless Containment Solution that is being used in a variety of correction facilities across the country. Since Securus Technologies was the only that could do this, they are taking great pride in this accomplishment. They are glad that the facilities can use the Wireless Containment Solution to stop crimes that can occur when the prisoners use devices and cell phones to connect to the outside world through the wireless networks. They could set up crimes this way, and the Wireless Containment Solution is enabling these types of people to be caught, and the equipment that they are using to be destroyed.

 

Securus Technologies has been creating safety measures for both the civil and criminal aspects of justice for many years with great success. The government uses them to help them at their facilities, and the company deals with at least a million prisoners and inmates every year. They use video, investigations, monitoring and other techniques to make the facilities a safer place for everyone. In the future, they will continue to create even more technologies and techniques every week in order make sure that the public is always safe. They are important to the country and the world too, and they have a mission to make it safer for people to live and work. They have the ability to do this, and their staff of dedicated professionals are equipped to carry out the mission.

 

 

Securus Technologies Stands Tall Against GTL Allegations

One of the best ways to keep a company in the public eye is by making brief announcements on a regular basis in public forums where many people can receive the announcements. In the world today, there are many platforms that can be used by a company to make announcements on a regular basis. One of the most popular is social media. There are various social media platforms that a company can choose from to get messages out to the public.

 

While social media has millions of people that communicate using social media on a daily basis, there are several time tested methods that companies can use to get the word out about company related information other than social media. One of the most effective ways is the press release. A press release gives a company a set structure to use to send out communication with the public, but the company controls the communication.

 

However, there are times when press releases are used for different purposes. GTL sent out a press release to offer its side of the story regarding a disagreement with Securus Technologies. The disagreement concerned technology ownership. In the press release, GTL made several allegations against Securus Technologies concerning the technology ownership disagreement.

 

In an effort to defend itself against the allegations stated by GTL, Securus Technologies sent out a press release that let the public know that the allegations made by GTL were unfounded. Also, the press release went into detail regarding each allegation and stated specifically what was wrong with each allegation.

 

I feel that Securus Technologies was placed in an unfair situation, but the company did well in how it approached defending itself against the allegations. Securus Technologies dealt with the situation in a professional manner.

 

Securus Technologies  provides technology related services and products to companies in the public safety market.